Refund Policy
Legal Disclaimer
Southern Grace MedSpa reserves the right to refuse, modify, or discontinue services when deemed medically necessary or non-compliant with Texas regulations, without obligation to provide a refund. Any exceptions to this policy are made solely at the discretion of Southern Grace MedSpa and must be documented in writing.
By purchasing services or memberships, you acknowledge and agree to this Refund Policy.
Refund Policy
At Southern Grace MedSpa, our goal is to provide each client with exceptional care, customized services, and a safe, positive experience. Please review our refund policy carefully, as all bookings and payments are subject to the terms below.
Services and Treatments
All sales of services, including aesthetic, wellness, and medical treatments, are final.
Once a service has been rendered or treatment initiated, no refunds will be issued under any circumstance. Results vary from person to person as discussed with our providers and in your patient paperwork, and although we strive to achieve optimal outcomes, outcome guarantees are not made.
Memberships and Packages
Membership fees and treatment packages are also non-refundable. Should you can cancel your membership within your first 12 months there is a cancellation fee of $250.00.
If you are unable to use a portion of your membership within the term, we may, at our discretion, transfer any unused balance or session credit toward another service of comparable value, subject to approval by management. Memberships and packages may not be transferred to another individual.
Prepaid Services and Deposits
All prepaid services, deposits, and booking retainers are non-refundable.
Prepaid treatments remain valid for 12 months from the date of purchase unless otherwise noted. After that period, unused services will expire automatically and cannot be redeemed or refunded. Treatments can be exchanged for another service of comparable value should a medical condition take place and subject to approval by management.
Retail Products
Due to the nature of medical-grade skincare and wellness products, all retail product sales are final unless there is an allergic reaction that is .
In the rare event a product is defective or causes an adverse reaction, it may be eligible for exchange within 14 days of purchase, provided it is returned with original packaging, proof of purchase, and reviewed by a provider.
Cancellations and No-Shows
To protect both our clients and providers, we maintain a 48-hour cancellation policy. Appointments canceled with less than 48 hours’ notice, or failure to attend a scheduled appointment (“no-show”), may result in a charge to your account of $50 or forfeiture of your deposit.
Payment Methods
Southern Grace MedSpa accepts major credit cards, debit cards, and approved financing options. We do not accept checks.
Service Adjustments and Credits
If you are dissatisfied with a service, please contact management within 7 days of your appointment. While monetary refunds are not issued, we may offer a service adjustment or in-house credit at management’s discretion.
Discretion and Compliance
Southern Grace MedSpa reserves the right to modify or update this refund policy at any time without prior notice. By purchasing services, memberships, or products, you acknowledge and agree to these terms.